Jewelry Care Guide
Exposure to certain commonly used chemicals as well as bumping, hitting, or scratching your jewelry on furniture, walls, and other hard surfaces can cause color changes, scratching, and structural damage to your jewelry.
Therefore, your jewelry should be removed for the following :
☆ Before showering or using any grooming products (such as cosmetics, lotions hairsprays, and perfume)
☆ Before doing any household cleaning (dishes..)
☆ Before entering a pool or spa
☆ Before any physical activity
☆ When exposed to extreme temperatures such as direct sunlight, extreme cold, and dampness
☆ When in contact with abrasive surfaces
☆ When exposed to pulling, tugging, or chewing. Metal or clasps might be stretched or weakened when left unprotected such as pulling or pressure
If your jewelry is likely to get dirty in situations where you are wearing it every day, give your jewelry a quick and gentle scrubbing once every two weeks.
For a more thorough and for professional cleaning bring it to your jeweller once every six months.
☆ Separate your jewelry by metal to prevent from tarnishing when they interact with one another
☆ Make sure your jewelry is clean and dry before storing it
☆ Store your jewelry at room temperature out of direct sunlight
☆ Use a clean, dry, fabric-lined jewelry box
☆ Store pieces individually, this prevents jewelry from tangling or scratching each other
☆ If you don’t have a jewelry box, wrap each jewelry piece separately in a soft cloth
Payments & Orders
Thank you for choosing us! Just a heads-up we do not offer refunds, depending on specific circumstances only a refund might be accepted and initiated i.e. damaged jewels upon delivery.
We value your business and trust. Just a heads-up that exchanges aren't part of our current policy, but we're always here to support you.
All our orders come packaged ideal for any occasional gift.
Shipping Questions
Yes, we ship worldwide through an International carrier service partner.
☆ For Local orders: Once the order has been placed, prepared and ready to be shipped, our carrier service partner will contact you directly to communicate delivery details. ☆ For International orders, the International carrier service agency should communicate delivery tracking updates, in case of delays you will have to contact our carrier partner for delivery status.
☆ For local orders, the estimated time of delivery is 5-7 working days.
☆ For International orders, the estimated time of delivery is 10-15 working days.
☆ The estimated timeline is from order placement confirmation, production time, and delivery.
Shipping policy
All our products are made to order. After entering your payment information, finalizing your sale, the order will be accepted and charged. An email receipt will be dispatched informing you of the amount of time needed to produce and deliver the order.
Once the order is confirmed and the item is ready to be shipped, we will be responsible for packaging and preparing the product for delivery. JOJOBOO LLC carrier service partner ‘Quiqup’ for local deliveries within the UAE will be in direct contact with the buyer once the product is ready for delivery.
☆ For local orders the estimated time of production and delivery is 5-7 working days.
☆ For International orders the estimated time of production and delivery is 10-15 working days, in case of delays you should contact the International carrier service partner for tracking status and updates.
The time of delivery includes the time it takes for the manufacturer to receive the order, confirm the order, accept the order, produce the product, and ship the product through the International carrier agency in addition to the estimated shipping time.
☆ The buyer is not responsible for covering the local shipping cost.
☆ The buyer is responsible for covering International shipping costs.
☆ The shipping cost is calculated at checkout once the buyer has entered his mailing address and is not included in the price of the product.
Orders shipped worldwide may be subject to different tax rules and/or customs and/or import fees depending on your country of residence. These fees vary widely from a country to another. We have no control over these fees. It is impossible for us to predict if and/or how much the amounts will be.
Please inspect your order upon reception. In the events of mishap (the product received isn’t the same as the product ordered or is damaged product), the buyer has to communicate immediately with JOJOBOO LLC on info@jojoboo.co, the same day of receiving the item.
☆ We will be in close contact with the buyer to regulate the situation. For mishaps or damaged products (with proof), the matter will be settled by a refund of the product ordered. Items should be returned in the same condition as they were sent.
☆ Please refer to our Return & Refund Policy.
Be advised: packaging cost/handling, shipping fees of the return (both from and to) and taxes and duties will be settled by the buyer.
Return & Refund policy
Return and Refund Policy for JOJOBOO LLC
At JOJOBOO LLC, we prioritize customer satisfaction and take great care to deliver high-quality products. However, due to the nature of our items, returns and refunds are only accepted under specific conditions outlined below:
Customized Orders *
☆ No Returns or Refunds: Customized orders are final sale and are not eligible for return or refund under any circumstances unless the item is damaged upon receipt.
☆ Proof of damage must be provided and accepted by JOJOBOO LLC to qualify for resolution.
Non-Customized Orders *
☆ Returns are accepted only if the item is damaged upon receipt through courier.
☆ Items must be returned in their original condition (i.e., unworn, unaltered, untarnished, unused, and in the condition in which they were received).
General Return Policy *
To qualify for a return or refund:
☆ Timeline: Items must be returned within 7 days from the date of purchase.
☆ Condition: Items must be in their original packaging/box with all provided product labels/tags.
Process:
☆ The buyer must email info@jojoboo.co detailing the issue and providing proof (e.g., photos of the damage).
☆ Once the item is received and assessed, JOJOBOO LLC will determine if the return qualifies under our policy.
☆ Refund Timeline: If approved, a refund will be issued within 10 days.
☆ Costs: The buyer is responsible for all packaging, handling, shipping fees (both to and from), taxes, and duties related to the return process, whether the return is approved or not.
Important Notes
☆ If the item does not meet our return criteria, the return will be rejected, and the item will be shipped back to the customer.
☆ JOJOBOO LLC reserves the right to assess and make the final decision on all return and refund claims.
For further questions, please contact us at info@jojoboo.co.
privacy policy
We are committed to protecting your privacy and gaining your confidence. Through this Privacy Policy, we will disclose the type of information assembled through this website as well as its purpose of it. The main reason we collect personal data is to ensure a more personalized experience through our website to ensure client satisfaction. Your personal data will not be used for unsought communication and/or be sold, leased, traded, or transmitted to any third party unless it is for legal advice or a court decision. JOJOBOO LLC will try to ensure a well-secured database at all times. At any moment, with a written request, users can inspect, correct, amend, or delete their personal data, thereby canceling the user’s registration to any of JOJOBOO LLC services.
Users can also always unsubscribe from receiving email promotions, special offers, new releases, and services we think you would find valuable.
risk of loss
Upon delivery to the carrier, the title as well as the risk of loss for the item(s) purchased is relegated to you. This means JOJOBOO LLC removes all responsibility and accountability once the item is handed to the carrier. However, please note that the picked carrier is a reputable, reliable, affordable one with excellent service.
